Privacy Policy

Kyoto Bike Rentals respects your privacy and is committed to protecting the personal information you provide when using our website and e-bike rental services.

​

Information We Collect

We may collect personal information including:

• Your name

• Email address and telephone number

• Billing and payment-related information

• Rental date, rental details, and booking history

• Information you provide when contacting us

• Technical information such as IP address, browser type, device information, and website usage data

• Cookie and analytics information, where applicable

Payment information may be processed by third-party payment providers. We do not necessarily receive or store your complete credit card information.

​

How We Use Your Information

We may use your personal information to:

• Process and manage your e-bike rental reservation

• Process payments and refunds

• Contact you regarding your booking

• Provide customer support

• Respond to inquiries

• Maintain records relating to rentals, accidents, damage, or other operational matters

• Prevent fraud or misuse of our services

• Improve our website and services

• Comply with applicable laws and legal obligations

We will not use your personal information for purposes unrelated to those described above without your consent, unless otherwise permitted by law.

​

Sharing of Personal Information

We may share information with trusted third parties where necessary to provide our services, including:

• Payment processing providers

• Booking and reservation platforms

• Website hosting and IT service providers

• Insurance providers where relevant

• Professional advisers

• Government authorities, police, or other organizations where required by law or reasonably necessary in connection with an accident, theft, fraud, or legal matter

We do not sell or rent your personal information to third parties.

​

International Data Transfers

Some of the service providers we use may process or store information outside Japan. Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable data protection requirements.

​

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, accounting, insurance, dispute resolution, and compliance with legal obligations.

​

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

​

Your Rights

Subject to applicable law, you may request information regarding the personal data we hold about you and may request access, correction, deletion, or suspension of use where applicable.

To make a request, please contact us using the details below. We may ask you to verify your identity before processing certain requests.

​

Cookies

Our website may use cookies and similar technologies to provide website functionality, understand how visitors use the site, and improve our services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

​

Children and Minors

Bookings for minors should be made by, or with the consent of, a parent or legal guardian where required. Any age, height, or other rider requirements displayed for a particular bicycle or rental plan must be followed.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with the updated revision date.

​​