Cancellation & Refund Policy

We understand that travel plans can change. The following cancellation and refund conditions apply to e-bike rental reservations made with Kyoto Bike Rentals.

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Free Cancellation – Up to 24 Hours Before Rental

You may cancel your reservation free of charge if we receive your cancellation at least 24 hours before the scheduled rental start time.

Any rental fee already paid for the cancelled reservation will be refunded in full.

For example, if your rental is scheduled to begin at 10:00 AM on October 10, free cancellation is available until 10:00 AM on October 9.

All cancellation deadlines are based on Japan Standard Time (JST).

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Less Than 24 Hours Before Rental

Once the reservation is within 24 hours of the scheduled rental start time:

• Cancellation is no longer available; and

• No refund will be provided.

This also applies to same-day cancellations.

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No-Shows

Customers who do not arrive for their scheduled rental and have not cancelled at least 24 hours in advance are not eligible for a refund.

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Late Arrival or Early Return

No partial refund will normally be provided for:

• Late arrival

• Early return of the bicycle

• Voluntarily unused rental time

• Changes of personal plans after the rental has started

Cancellation by Us

If we are unable to provide your rental due to circumstances such as unsafe conditions, an unexpected bicycle problem, or another operational issue on our side, we will offer either:

• A change to another suitable date or time at no additional charge; or

• A full refund of the affected rental.

Payment Deadline

The full rental amount must be paid within seven (7) calendar days of submitting your reservation.

If your rental date is less than seven days away when you make the booking, we will separately advise you of the required payment deadline.

If payment is not received by the stated deadline, we reserve the right to cancel the reservation.

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How to Cancel

To cancel a reservation, please contact us through the cancellation method indicated in your booking confirmation, or contact us at:

Email: kyotobikerentals2gmail.com
Telephone: +81-70-1762-3339

Your cancellation is considered received when it reaches our designated booking or customer service channel.

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Refund Method

Approved refunds will normally be returned to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.